I consult the date of my order, and check that I am well within the time indicated (7 to 12 working days). I calculate without counting the week end and the holidays if I am off or on time.
I consult my mailbox (including spam) to see if I have not received an email from La Poste indicating my tracking number. I enter my tracking number on the post office website
I do not hesitate to contact them by phone if necessary 3631
I have not received a tracking number, the times indicated have been exceeded: I immediately contact the customer service by email, I specify my name, my first name, my order number. I wait for an answer within 48 hours, no response from them I am free to contact them by phone: 06.61.23.89.24 or on social networks (Instagram: @ Flaw.lace)